Refund policy

Refund & Return Policy
Effective Date: 01-06-2025
Company Name: AP Astro
Website: www.apastro.store
At AP Astro, your satisfaction and spiritual experience are our top priorities. While we
strive to deliver only the finest quality and energetically cleansed products, we
understand that issues may occasionally arise. Please read our Refund and Return
Policy carefully to understand the terms.

1. General Return Policy
Most of our products, such as Rudraksha, gemstones, energized malas, and
personalized remedies, are spiritually prepared and customized for individual
customers. For this reason:
 We do not accept returns or offer refunds for items once delivered.
 This policy ensures the purity, sanctity, and energetic integrity of all products
sold.

2. Exceptions — Damaged, Defective, or Wrong Product
We offer replacements or refunds only in the following cases:
 Product is physically damaged during transit
 Product received is defective or non-functional
 Wrong product shipped (e.g., different size, variant, or item)

In such cases, please email us at support@apastro.store within 48 hours of delivery,
along with:
 Order number
 Clear photos of the product and packaging
 Description of the issue
Once verified, we will arrange a replacement or refund as per the situation.

3. Non-Returnable / Non-Refundable Items
We do not accept return/refund for the following:

 Energized or customized items (e.g., gemstones, Rudraksha, yantras,
mantras)
 Used, tampered, or damaged items after delivery
 Products returned without approval
 International orders (unless proven defective)

4. Refund Processing Time
 If eligible for a refund, it will be processed within 5–7 business days to your
original payment method.
 For Cash on Delivery (COD) orders, refunds will be issued via bank transfer
or UPI after account verification.
 You will be notified via email once the refund is initiated.

5. Cancellations
 Orders can only be cancelled before dispatch.
 Once an item is energized or shipped, cancellation is not possible.
 To cancel an order, contact us immediately via email or WhatsApp.

6. Contact Us
For all refund-related queries, feel free to reach out to:
AP Astro
Email: support@apastro.store
WhatsApp: +91-9289109259
Support Hours: Mon–Sat, 10 AM to 6 PM